Computer Virus Removal

We provide virus removal services and can install virus prevention measures to minimise downtime, and prevent you from losing important data if you are affected by malware.

Virus Prevention

Virus removal

Computer viruses are more dangerous than ever before. They are more complex, more discreet, and more damaging. There are more ways now than ever before for viruses to hide & persist in your system(s), and tackling them requires a multi-faceted approach.

Why are computer viruses dangerous?

They are dangerous because of what they can do:

– steal your files & passwords and send them to any location on the Internet
– propagate itself to other computers (your customers, family, friends)
– use your Internet connection as a proxy to conduct illegal activities
– record your keystrokes when you’re typing in passwords

How to prevent computer viruses

Virus prevention

Lots of companies make claims about providing 100% protection from viruses, spyware, ransomware and other forms of malware.

IT’S A LIE!

Nothing can prevent 100% of viruses. The best you can do is to have multiple measures in place to help prevent it.
Malware prevention requires a multi-faceted approach. It is not adequate just to install “XYZ” anti-virus program. Even with the so-called “best protection”, malware can still get onto your computer systems.

If you suspect that your computer has a virus then please phone us immediately and we’ll ask you some questions to determine whether it likely is a virus.

Frequently Asked Questions (FAQs)

What is malware?


“Malware” is a term to describe any type of malicious software:

– Virus (a program which destroys files)
– Spyware (a program which ‘spies’ on your activities and/or your files and sends that information to an attacker over the Internet)
– Worm (a program which spreads to other computers over a network or the Internet, and can be used by a hacker to gain a foothold in your computer network, or to steal your data)
– Trojan (redundant term)

Why is malware dangerous, and why should I care?


Traditionally, people would create computer viruses to cause deliberate havoc by destroying your precious data but these days, people generally create non-destructive viruses which are designed to steal your information for extortion purposes or just to steal your:

– Internet banking details
– email passwords
– customer database
– anything else on your computer

It can do everything that you can do (plus more!), and you won’t be able to see it happening:

– steal your files & passwords and send them to any location on the Internet
– send itself to other computers (your customers, family, friends)
– use your computer’s Internet connection as a proxy to conduct illegal activities
– record your keystrokes when you’re typing in passwords on websites

What can I do?


Not every type of malware can be prevented, so it’s important to have multiple strategies in place to:

– prevent data loss with regular backups of your important data, to a safe location
– mitigate malware a suitable anti-virus product (at a minimum) and keep up to date with software updates
– quickly restore your systems by having a recovery plan

How did this virus get on my computer?


Viruses can get on to your computer via a multitude of ways:

– ‘bad’ web browsing habits
– ineffective anti-virus systems
– ineffective firewall configuration
– using an insecure, outdated web browser
– phishing attacks (when attackers send you legitimate-looking emails to gain a foothold in your network)

Can you remove (XYZ) virus?


Yes, nearly always. Removing viruses isn’t the real problem. The real problem is what viruses can do while they are on your computer(s).

We can determine what a particular virus does, but we won’t necessarily know what it has already done (whether it has already sent your private data elsewhere), and the process of investigating such events is very time-consuming, costly, and won’t necessarily be fruitful.

That’s why they say: The best cure is prevention.

Will I lose my files?


We utilize multiple strategies to salvage your data when something goes wrong – whether from a virus or from a failed disk.
Yes, there are some cases where your data may be lost but we’ll consider every conceivable strategy to recover your data, and we’ll clearly explain the options to you.

I think my computer might have a virus. What should I do?


Don’t delay. You should power off your computer(s) and phone us.

If you suspect that your computer has a virus then leaving your computer powered on could allow people with malicious intent to access your data, and allowing the virus to spread further and cause more damage.